Custard Create aims to despatch all orders within 48 hours upon completion of your product being ordered. Delivery to the UK will be approximately 3-5 working days unless otherwise stated.
Timescales quoted on the website and in marketing literature are estimates only and are dependent on availability, normal processing and delivery companies.
Customers will be notified if goods are out of stock, on back order or a pre-ordered item.
POSTAGE AND PACKING
Delivery is free of charge on orders over £20.00 in the UK.
All other regions have the postage and packing price added to the product price and is correct at time of ordering.
We have the right to change postage costs if required should the service required be unavailable or have changed, you will be notified in any event of this situation arising.
Unsuitable items must be returned within 14 days of the date of purchase and the original proof of purchase must be included (i.e. delivery note or invoice). Custard Create will then process the refund, however any original postage costs will not be refunded unless the products are proven to be faulty or the wrong item was sent out in error.
Returns should ONLY be sent to the following address:
Items damaged in transit or deemed faulty will be replaced. Please contact Custard Create within 3 working days of receiving your goods and we will send out a replacement as fast as possible. Where no replacement is available, we will issue a refund.
You have the right to cancel your order within a period of 7 days. The period of 7 days begins on the day after you receive your goods.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items that contain custom design and manufacture.
You must inform Custard Create of your wish to cancel in writing either by letter or email within a period of 7 days beginning on the day after you receive your goods.
You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel.
Custard Create will not be responsible for any loss or damage to goods during return transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in return transit, Custard Create reserve the right to charge, or not refund to you, amounts that are attributable to the loss or damage. Custard Create cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. Please look closely at the items you return.
You must notify us of any items missing from an order within 3 days of receipt of your order.
Please make sure that products returned to Custard Create are in perfect condition and have all original packaging. If you return goods to Custard Create, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
If goods are lost or damaged in transit, Custard Create may charge, or not refund to you, amounts that are attributable to the loss or damage.
GENERAL USE CONDITIONS
www.custardcreate.co.uk offers this website, including all information, software, products and services available from this website or offered as part of or in conjunction with this website, to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here.
We reserve the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.
Your continued use of the website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by the website.
The term ‘www.custardcreate.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied.
Neither the website nor its employees, agents, third-party information providers, merchants, licensers or the like warrant that the website or its operation will be accurate, reliable, uninterrupted or error-free.
No agent or representative has the authority to create any warranty regarding the website on behalf of Custard Create. We reserve the right to change or discontinue at any time any aspect or feature of the website.
EXCLUSION OF LIABILITY
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, original artwork and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Except for material in the public domain under copyright law, all material contained on this website (including all software, HTML code and other code) is protected by copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the website without the prior consent of the copyright owner.
None of the material contained on this website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recording or otherwise), resold or redistributed without the prior written consent.