Privacy and Cookie Policy

Custard Create and GDPR

GDPR is an EU law which protects users data that is stored on a website, all websites that sell to customers within the EU are required to conform to it. This website stores information about you when you place orders or submit the contact or custom shop forms. The information stored on this website is only what you enter. No card or payment details are stored on this website, online payments are processed entirely by IZettle our payment provider. We receive a payment confirmation from IZettle once a payment has been made - this is stored against the order and contains no personal or identifiable information. The website is protected by an SSL certificate to encrypt data between your browser and the web server.

Website registration, order placement and submission of contact and custom shop forms on this website require certain information to be captured to enable these functions. In addition to the form fields shown, we also collect your IP address, this is required to help protect against fraudulent use of the website. You are also required to read this privacy policy before submitting any form, a required checkbox is provided to signal your acceptance.

Request Custard Create to provide or delete your data?

If you wish to know what information holds about you, you can request the information for viewing or to be deleted. If you have placed an order on the website, information about the order will be retained, your personal information will however be removed from the order. Retention of core order data is required for accounting purposes. If you have an order which is currently being processed, this will delay the deleting of the data as we require your shipping and billing information to fulfill and ship the order.

Custard Create aims to complete any requests for export or deletion of data in a timely manner, please be aware though that we are a small team and we may not be able to process your request instantly.

To request or delete your account data, please email [email protected] The email address you enter in the form needs to be the one you used to order from us. We will process the request once received and you will then receive one further email from Custard Create in which you will be asked to confirm the request.

Emails sent from Custard Create

Our online shop will automatically send emails during the registration and ordering process, these emails are sent for information purposes and relate only to the status of your order. By placing an order on this website, you agree to receiving order emails from Custard Create.

If you have any questions or concerns about this process or how we handle the data stored on this website, please get in touch with us.

How we use cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This website will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • If you place an order, collect and securely store data necessary to complete that order. It will store your name, email address, telephone number, billing and shipping address

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Track the pages you visit via Google Analytics

This website will not:

  • Share any personal information with third parties
  • Collect any unnecessary data